You may respond to that new evidence or rationale at the OPM review stage described in Step 4. However, our failure to provide you with new evidence or rationale in sufficient time to allow you to timely respond shall not invalidate our decision on reconsideration. We will provide you with this information sufficiently in advance of the date that we are required to provide you with our reconsideration decision to allow you a reasonable opportunity to respond to us before that date. We will provide you, free of charge and in a timely manner, any new or additional evidence considered, relied upon, or generated by us or at our direction in connection with your claim and any new rationale for our claim decision.Please note that by giving us your email, we may be able to provide our decision more quickly. Include your email address (optional), if you would like to receive our decision by email. ![]() Include copies of documents that support your claim, such as physicians’ letters, operative reports, bills, medical records, and explanation of benefits (EOB) forms.Include a statement about why you believe our initial decision was wrong, based on specific benefit provisions in this brochure. ![]()
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